Free shipping from 100 Euro order!

Free shipping from 100 Euro order!

General Terms and Cinditions

Applicability

These terms and conditions apply to all purchases from FlowSoul (Imprint) made by private customers.

Private customers, in this context, are individuals with a residence and delivery address within the EU, provided that the goods they order cannot be attributed to their commercial or self-employed professional activity.

Business customers are kindly requested to send inquiries for shows, sales booths, or workshops through the “Contact” page to FlowSoul. If an invoice is required for an order of products on the shop page, please contact the following email address: lars.folz@flowsoul.shop

Conclusion of Contract

The presentation of products and the provision of the opportunity to place an order constitute a specific offer on my part to conclude a purchase contract.

By placing your order, you accept the offer, and the purchase contract is concluded.

You will receive an order confirmation via email to the email address you provided.

Price and delivery costs

The prices indicated are based on the small business regulation according to § 19 UStG (German Value Added Tax Act) and do not include VAT. Therefore, the amount displayed at the time of the binding order applies. In addition, shipping costs apply and are regulated by flat rates. The shipping costs depend on the country the product needs to be delivered and the quantity of orderd products. The delivery costs are always shown in the order summary/cart page. If you have any questions regarding shipping costs, feel free to contact me.

The regular costs of return shipment, in the event of returning the goods exercising your right of withdrawal (see “Return Policy” page), are to be borne by the customer, which means by you. In the case of delivery of damaged goods (e.g., faulty printing), I will get in touch with the production partner “Tpop” to replace the damaged goods with a new one at no additional cost to you.

Payment

The following payment options are available on FlowSoul:

  • PayPal
  • Visa Karte
  • Kreditkarte

For shows, workshops, or similar services, cash payment may be accepted by prior arrangement.

Payment default

If you are in payment default, I am entitled to demand default interest at a rate of 5 percentage points above the base interest rate announced by the Deutsche Bundesbank at the time of the order, per annum. If I can demonstrate that I have incurred higher damages due to the default, I am entitled to claim those damages.

Right of Retention

The customer is only entitled to exercise the right of retention to the extent that their counterclaim is based on the same contractual relationship.

Delivery

(1) Delivery is made to the delivery address provided by the customer within:

 

  • European Union

(2) In the event of force majeure (natural disasters, war, civil war, terrorist attack) rendering the delivery or any other performance permanently impossible, FlowSoul is relieved from its obligation to perform. Any amounts already paid will be promptly refunded by FlowSoul.

 

(3) I may also refuse performance to the extent that it requires an effort that, in consideration of the content of the purchase agreement and the principles of good faith, is in gross disproportion to the customer’s interest in the fulfillment of the purchase agreement. Any amounts already paid will be promptly refunded by me.

 

(4) Bulky goods (packages with a larger volume than 1 square meter) are usually delivered by freight carrier. I explicitly point out that such goods will not be carried into the house.

Please note that this is a translation, and in case of any discrepancies or doubts, the original German version should prevail.

Cost-effective shipping method for returns

(1) Please use the original packaging, if possible, when returning the goods and accessories, even if it is damaged due to opening for functional testing.

 

(2) Depending on your specific case described in the refund policy, please use the appropriate return address and forms for the return shipment.

 

(3) A return form can be downloaded and used from the Refund Policy page.

Retention of Title

Until full payment has been made for all payment obligations arising from the purchase agreement, the delivered goods remain the property of me (Lars Folz, owner of FlowSoul). As long as this retention of title exists, the customer is not allowed to resell the goods or dispose of them. In particular, the customer is prohibited from granting third parties contractual rights to use the goods.

Rights in Case of Defects

Detailed information about the rights in case of defects and what steps the customer should take in the event of a necessary return is explained on the “Refund Policy” page.

Liability

(1) I (Lars Folz) shall not be liable for any health damages (e.g., allergic reactions to the textile materials) or other unforeseen physical and health damages resulting from wearing the clothing.

 

(2) Regardless of any fault on my part, liability for fraudulent concealment of defects or for assuming a guarantee remains unaffected. The manufacturer’s warranty is provided by the manufacturer and does not constitute an assumption of warranty by me.

 

(3) I am also responsible for damages resulting from the accidental impossibility of delivery occurring during your delay, unless the damage would have occurred even with timely delivery.

 

(4) In the event of damage to objects or persons during a fire show or workshop, I also disclaim any liability, which is formally clarified between the contractor and the client before the planned event. Unless, of course, it involves injuries to myself (which has never occurred). 😉

Applicable Law

The contract concluded between you and me is exclusively subject to the law of the Federal Republic of Germany, expressly excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The mandatory provisions of the state in which you have your habitual residence remain unaffected.

Jurisdiction

If, contrary to your statements when placing the order, you do not have a residence in the European Union, or if you relocate your residence abroad after the conclusion of the contract, or if your residence is not known at the time the lawsuit is filed, the place of jurisdiction for all disputes arising from and in connection with the contractual relationship is Robert-Erbertseder-Weg 2 in 84347 Pfarrkirchen.

Party to the Dispute

General information obligations regarding alternative dispute resolution pursuant to Art. 14(1) of the ODR Regulation and § 36 of the VSBG (Consumer Dispute Resolution Act):

The European Commission provides an online dispute resolution platform (ODR) which you can find at the following address: http://ec.europa.eu/consumers/odr/. I (Lars Folz) am not obligated and also not willing to participate in a dispute resolution procedure before a consumer arbitration board.

Final Provisions

(1) If any provision of this contract is or becomes invalid or unenforceable, either in whole or in part, it shall not affect the validity of the remaining provisions of the contract, provided that such invalidity does not unreasonably disadvantage either party.

 

(2) Amendments or additions to this contract require written form.

 

(3) If you have any questions or uncertainties, please feel free to contact me via email at lars.folz@flowsoul.shop.